Director of Customer Success and Growth at SWOOP Analytics, a leading provider of analytics and insights for Microsoft 365 and Workplace from Meta. I have over 20 years of experience in online channel management, internal digital transformation, and content creation.

My mission is to help organisations improve their collaboration, communication, and engagement through effective use of intranet and digital workplace platforms. I have led and supported multiple intranet projects, introduced internal enterprise social networks, and developed digital workplace and internal communication channel strategies. I have also delivered change management and user adoption programs for Microsoft 365, including Viva Engage (Yammer) and Workplace from Meta.

Some of my key achievements include working on the merger and acquisition of Virgin Media and O2, creating a seamless experience for day one; introducing Workplace by Meta to 14,000 team mates at Virgin Media and subsequently onboarding over 6,000 former O2 colleagues; and speaking on stage with an amazing panel at the Microsoft HQ in Redmond, Washington.

SWOOP Analytics empowers employees and leaders around the world with personal and enterprise data to be successful in the digital workplace. We analyse the content and relationships in Microsoft 365, Microsoft Teams, Viva Engage, SharePoint intranet and Workplace from Meta to provide organisations with deep collaboration and behavioural insights. We help you adapt behaviours to reach better business outcomes and make informed decisions about collaboration effectiveness. SWOOP addresses two core areas: We improve internal communication by measuring impact, reach and engagement. Read more about our analytics for internal social channels Viva Engage & Yammer, SharePoint Intranets and Workplace from Meta. We improve internal collaboration by measuring online collaboration habits and team collaboration. Read more about our analytics for M365 and Microsoft Teams.