This presentation delves into the lessons learned from managing talent and organizational culture in one of the most demanding and diverse environments, the hospitality industry. Drawing on her extensive experience at Fairmont, where historic heritage meets modern expectations, Jackie Dacanay, Northern California Regional Director of Service Culture & Engagement, shares how evolving the company’s talent management framework transformed Fairmont’s approach to employee retention and development. By moving from reactive to proactive strategies, Fairmont not only embraced its rich history but also adapted to the demands of a multigenerational workforce. Through frequent performance reviews, structured check-ins, and data-driven insights, this framework revolutionized promotion policies, turnover rates, and talent growth. This talk highlights the importance of cultivating a workplace where employees can truly be themselves while fostering a culture of growth and accountability.

In this presentation you will learn:

• How to create a dynamic talent management framework that adapts to changing employee needs and improves retention
• The power of frequent, structured check-ins and how they drive employee growth and leadership accountability
• How to use data to understand generational differences and proactively address turnover and promotional rates