Case Study
Wednesday, March 26
09:35 AM - 10:00 AM
Live in Chicago
Less Details
This case study demonstrates how to enhance search and navigation within your organization’s digital platform. It addresses the challenges in knowledge management and presents strategies to improve user experience.
In this presentation, you will learn:
My specialty expertise is designing digital employee experience (DEX) platforms, which includes intranets, enterprise social, internal communications strategy and change management for executives and internal partners. My goal is to create and sustain a vital network of connection and engagement across communities enterprise-level organizations.
This effort includes interviewing and performing usability with key stakeholders and users to understand business needs and matching those requirements with technology features. Part of the process is creating and testing wireframes, information architecture and content based on the discovery process research.
For a decade, I managed and stood up all enterprise-wide, internal communications channels for a Fortune #150 telecommunications company. Today, I work for an employee-owned company that is rapidly growing. I was hired six years ago by a 125 year-old employee-owned architecture, engineering and construction (AEC) company to decommission its legacy intranet and to establish a new, DEX that would require every business unit to create ongoing, dynamic content for its community. This required establishing a governance model for the new O365 intranet based on SharePoint Online and O365 apps, such as Viva Connections & Engage.
Burns & McDonnell is at the top of many ENR (Engineering News-Record lists), began projecting growth of hiring and onboarding 1,000 new employees annually starting six years ago when the company was 6,000 employees. Now, the company is about 14,500 strong while our ever-evolving digital employee experience sets a fast pace of news and conversations from across the enterprise.